The short version
Because I reserve your time and prepare your plan in advance, refunds are limited. The intro call is free, so you can decide before you pay anything. The details are below.
Free intro call
The intro call is always free, with no obligation.
Sessions that have taken place
Once a session has taken place, or a program has been delivered, it is non-refundable.
Cancelling and rescheduling a session
- 24 hours' notice or more: reschedule at no charge. A prepaid session returns to your balance as credit.
- Less than 24 hours' notice, or a missed session: the session is charged in full and is not refundable. I may offer to reschedule a real emergency, at my discretion.
- If I cancel: we will reschedule at no charge, or I will refund that session.
Prepaid sessions and packages
Prepaid packages are non-refundable once purchased, with one exception: you can get a full refund if you ask within 72 hours of purchase and have not used any session. After that, unused sessions stay on your balance as credit for 90 days from the purchase date, unless we agree otherwise in writing, and then they expire. Credit has no cash value and cannot be transferred.
Monthly custom programs
- Within 72 hours of purchase and before I have started your program: full refund.
- After I have started your program: non-refundable, because the work has been done. There are no partial-month refunds.
- To stop billing: tell me at least 3 days before your next billing date. If you do not, that month is charged and non-refundable.
Injury or illness
If an injury, illness, or medical condition means you cannot train, contact me. We can pause your plan, and your unused prepaid sessions will be held as credit while you are paused, for up to 90 days after the pause ends. Paused sessions are not refunded in cash. I may ask for a note from your doctor for a longer pause.
Referral credits
Free session credits from the referral program have no cash value and cannot be refunded.
Payment disputes
If you think you were charged in error, please contact me first so we can fix it quickly, before you dispute the charge with your bank.
How to ask for a refund
Email [email protected] or call or text 636-338-1557 with your name and the session or program involved. Approved refunds go back to your original payment method, usually within 10 business days.
Your legal rights
Nothing in this policy limits any refund or cancellation rights you have under applicable law.